Czech Republic License Information and FAQ

The move from our PokerStars.EU platform to the new PokerStars.CZ platform will start on February 16, 2017.

Simply log in to your existing Stars Account then follow the on-screen prompts to upgrade the software and use our quick account creation process to create your new account on the CZ license.

Yes, it is mandatory for all players resident in the Czech Republic. If you are not resident in the Czech Republic and have been asked to create a new account on PokerStars.CZ, please email Support with your current address details.

No. If you are a resident of the Czech Republic and already have a Stars Account, you must log in with your existing details and go through the quick account creation process to create your new PokerStars.CZ account.

The whole process should only take a few minutes. You simply need to log in to your existing Stars Account and then follow the prompts to upgrade to the PokerStars.CZ version of the software.

Your Stars ID and password won’t change

If you still have funds in your Stars Account you’ll need to withdraw them first. Unfortunately, regulation doesn’t allow us to simply transfer the funds to your new PokerStars.CZ Stars Account. To withdraw your remaining balance and other funds (including Tournament Money, StarsCoin and Tournament Tickets, all of which we’ll convert into cash for you – for this reason you may see a balance in your account, even if you previously didn’t have one) go to the ‘Cashier’ in your Stars Account.

Once you have visited the Cashier you are ready to set up your new PokerStars.CZ account. Go to the ‘Account’ section and click on the ‘Move to PokerStars.CZ’ link (if you are using Mobile App you will need to restart the App after processing your withdrawal).

Yes, there are some scenarios where you would need to take action to complete the quick account creation process (which is required to keep playing). These are:

• You have a pending cashout (action: please wait until processed) , then complete the steps under 'How do I create an account on PokerStars.CZ?).
• You have excluded yourself from play (action: wait until the self-exclusion has expired, then complete the steps under 'How do I create an account on PokerStars.CZ?)
• If you have funds on your account, you will need to withdraw these first.

Verification of your account is a two-step process:

Step 1: You must enter your personal details in the specified fields of the Player Registration Form, along with your bank account details.

Step 2: You will then have 30 days to provide proof of bank account ownership and proof of your identity.

To prove your bank account ownership please provide us with a copy of a recent bank statement, or a screenshot from your online banking, showing your full name and International Bank Account Number (IBAN) only.

To prove your identity you will be required to provide a copy of a valid government-issued photo ID document (Passport, Driver’s License or National ID Card) that has been verified face-to-face and in-person.

The easiest way to get your documents Face to Face verified is to visit your local Czech POINT or municipal office. Your nearest Czech POINT can be found here.

For municipal offices: in Prague please visit: Jungmannova 35/29, 110 00 Praha 1-Nové Město. Once There visit the “automat” machine and select “Oddělení služeb veřejnosti” then “Ostatní” and wait for your number.

If outside of Prague your nearest office can be located located here and here.

Instructions for players regarding face to face verification:
Requested action: mediated identification of a natural person conducted on REEL Spain’s request. (Please note that the name of the company and reason of conducting the F2F verification must occur on the document itself.)

The easiest way to get your documents Face to Face verified is to visit your local Czech POINT or municipal office. Your nearest Czech POINT can be found here.

For municipal offices: in Prague please visit: Jungmannova 35/29, 110 00 Praha 1-Nové Město. Once There visit the “automat” machine and select “Oddělení služeb veřejnosti” then “Ostatní” and wait for your number.

If outside of Prague your nearest office can be located located here and here.

Instructions for players regarding face to face verification:
Requested action: mediated identification of a natural person conducted on REEL Spain’s request. (Please note that the name of the company and reason of conducting the F2F verification must occur on the document itself.)

• Company: REEL Spain Plc
• Place of business: Villa Seminia, 8, Sir Temi Zammit Avenue, Ta’ Xbiex, XBX 1011, Malta
• Registration number: C 53434

Reason why the identification is not carried out by the obliged person: travel expenses/distance (obliged person's place of business is on Malta with no local branch offices)
What to take with you: national ID card/passport/driver's license + one more ID (travel card, ISIC card, etc.)
Fee: CZK 200
The authentic instrument of identification form is available for download for clerks on the web of the Financial Analytical Authority here.

Upon successful presentation of documents and verification at the municipal office you will be provided with a stamped form. An example of which can be found below.

You must then send a copy of this form, including a copy of your ID document, along with proof of bank account ownership to: verifyme@starsaccount.cz

IMPORTANT: Failure to provide these documents within 30 days will result in the closure of your account.

All regions are listed under their official name and in some cases may not be the common name. For example; ‘Prague‘ can be found under ‘Hlavní město Praha‘ so found in the list under ‘H‘ and not ‘P‘.

Your VIP status will not be affected with your new account on PokerStars.CZ.  Any progress on a current VIP Step will be maintained after you complete the quick account creation process.

Until your account has been verified, you can only deposit a maximum of 3,000 CZK (or currency equivalent).

You will have the ability to deposit and withdraw in Euro (EUR) and may optionally keep funds in US Dollars (USD), Canadian Dollars (CAD) and British Pounds (GBP) in your account.

Please note that after completing the quick account creation process and verifying your account, all of your funds will be transferred into your preferred currency and deposited into your new account in this currency.

It remains the responsibility of the player to adhere to the laws and regulations of the Czech Republic. Since each person’s situation will be unique, it is impossible for us to advise individuals on such particular matters. For further information we recommend you consult with your lawyer or a certified accountant.

Yes, absolutely. You will not be segregated or moved away from the general population on PokerStars.EU. PokerStars.CZ will not change any of this.

You will be able to play on PokerStars.CZ when visiting another country for a limited period of time. Please note that legislation across the world varies, and that local legislation may limit your ability to play while abroad.

No. To comply with local regulations, players from the Czech Republic are not permitted to send or receive real money transfers.

You can find more information on these on the responsible gaming page.

Yes, you can download the PokerStars.CZ client and enjoy all the new features and options in the new software! Simply download the client and log-in using your existing Stars Account details.

No. This does not affect any of the rules governing our tables and games. Because you continue to be able to play in the same, global player pool, as a courtesy to other players we must ask that only English is used at the tables (unless other languages are specifically listed as approved at the table/tournament).

Feel free to contact Support at any time – we are here to help!

Rest assured, we will continue to offer you the best gaming experience online. You will still be able to play poker against players from around the world. Please note that as PokerStars.CZ launches there might be a temporary reduced variety of Poker tournaments & Casino games. Please be assured that we are working with the Czech authorities to be able to add more great games as soon as possible.